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Hotel Policy

Please take a moment to familiarize yourself with our hotel policies to ensure a comfortable stay.

Check-In / Check-Out

  • Check-in time is from 2:00 PM
  • Check-out time is by 12:00 PM
  • Early check-in or late check-out may be available upon request (charges may apply)

Cancellation Policy

Reservations can be cancelled free of charge up to 48 hours prior to arrival. For late cancellations or no-shows, one night’s charge will apply.

Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, Amex)
  • Mobile Payments (bKash, Nagad)
  • Cash (in BDT only)

Smoking Policy

Our hotel maintains a strict non-smoking policy in all rooms and public areas. A cleaning fee of ৳5,000 will be charged for violations.

Pet Policy

Unfortunately, pets are not allowed in the hotel premises. Exceptions may apply for service animals with proper documentation.

Guest Responsibilities

  • Guests are responsible for any damage caused to hotel property during their stay.
  • Guests must present valid government-issued ID at check-in.

If you have any questions regarding our policies, please feel free to contact our front desk at +880 17 0070 7724 or email us at reservation@hotelgrace21.com .

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